Question 1

Which platform will my site be built on?

Accepted Answer

I build my websites mainly on Wix, Editor X. However, I know that every business is different so I always ensure that we choose the best platform based on your business goals.

Question 2

Can you help me with domain & hosting?

Accepted Answer

I can set it up for you. With Wix and Editor X, when you update to a Premium Plan after completion of your project, you can connect a custom domain, through them, to look professional online & build your brand credibility. You will also receive a Free Domain for 1 Year.   If you already have a domain then I can simply transfer it (so everything is managed through the same place) or point it towards your platform if you would like to keep it where it is.   I do not purchase Domain name/Hosting plan for you. You will need to purchase a Hosting plan with Wix/Editor X. We will discuss which plan is the most suitable for your business before launch.

Question 3

Will I be able to easily edit my website?

Accepted Answer

Absolutely. I only work with platforms that are easy-to-use so that my clients feel confortable managing their site after our work together is complete. My aim is to make your life easier, not more complicated. 
However, Editor X is a bit more complex. After our discovery call, I'll choose the best platform based on your business goals.

Question 4

How will I receive ownership of everything?

Accepted Answer

You'll receive all your files and gain ownership of your site once the final payment is received and we're ready for launch! I kindly ask you to store your files safely as I only keep these on record for 6 months after the end of the project.

Question 5

Will you provide end-of-project training?

Accepted Answer

I will! When the project is finalised, I will show you how to use your website.

Question 6

What if I need something extra?

Accepted Answer

Not a problem. The deliverables that will be outlined in your Agreement are what we would have agreed to for your project fee. However, if you would like to add something extra during the project, then I will love to provide you with an estimate and add it to your project. Let me know what you have in mind and we will discuss how it aligns with your business goals and discuss the next steps.

Question 7

What if I want to cancel my project?

Accepted Answer

Although I truly hope it won't come to this, if for any reason you want to cancel your project and we cannot come up with an agreement to make it work, then write me an email informing me of your cancellation request.   If you cancel you project, you remain liable for any outstanding payments and, depending on where we are in your project and how much has been done, I may not be obliged to refund any payment that you have previously made ((please note that the deposit is not refundable).   If you have any questions, please refer to your Agreement or contact me directly.

Question 8

Do you offer payment plan?

Accepted Answer

Brand Design and Web Design projects are both broken into two parts. After the initial 50% non refundable deposit is paid to secure your spot in my calendar, the remainder 50% will need to be paid before completion. All your project files will be available to you after the last payment has been made.   If we are doing a Brand & Web project, the initial deposit will be 40%, then the project will be split into monthly payments to spread the remaining balance. I do require the project to be paid off in full before completion and ownership transfer.

Question 9

Do I need to have my content and images ready before the Web Design project starts?

Accepted Answer

Before any conceptual designs are drawn up and website is build, projects need to be well thought out and prepared for the best results.   By our agreed upon start date, you must have all website content (both image and text) ready to go. Failure to do so may result in rescheduling the project or a restart fee.

Question 10

Will you write my website copy?

Accepted Answer

I am responsible for the design, look and feel of your website but not the copy.   I collaborate with a very talented copywritter who will write your website copy if you need help. Let me know and I will provide you with his cotact details. He will work closely with you to strategise the copy of your website for SEO.

Question 11

What about SEO for my site?

Accepted Answer

My website package includes basic SEO set up, so your website will be optimized to the best of my ability. It is recommended to hire a copywriting professional for SEO writting.

Question 12

Can you design just a logo?

Accepted Answer

Your logo represents just a small part of your Visual Brand Identity, which, in turn, represents just a small part of what Brand is. For a cohesive look and feel, supporting elements like fonts, colours, and graphics are needed alongside the logo.   It is my opinion that the business you're working so hard to develop deserves much more.   This is why I always advise my clients to think about how they will differentiate themselves from their competition and invest fully in building a brand identity they can use consistently accross their business year after year.

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